Person looking at points around a globe

Customer Success Manager

Build tools for the best
software teams in the world.

About The Role

As a Customer Success Manager you will work with our Enterprise customers to drive value from their investment in Buildkite. As their advocate and trusted advisor, you will help to understand their goals, drive expansion and be the bridge between them and our product team. You will have worked in a role where you have been able to build relationships with Enterprise customers, and have expanded those relationships within each. You are excited by emerging technology, and love to think outside the box to find the best solutions for your customers.

Responsibilities

  • Build and foster relationships with customers while driving engagement, retention and growth.

  • Surface feature requests and insights to our Product teams. 

  • Follow the Customer Success Framework to ensure you are moving through the customer journey stages to build a strong and healthy repeatable business.

  • Work with the TAM and Product teams to develop and share best practices with customers with specific use cases.

  • You are responsible for enterprise renewals and collaborate closely with sales on top-ups and expansion leads. 

  • Help drive customer references and customer success stories.

  • Drive customer value and expansion while maintaining a trusted relationship.

Skills

  • Experience in a client-facing role ideally managing relationships with enterprise and mid-market customers, preferably in the technology (SaaS) industry

  • Experience in understanding technical concepts

  • You care deeply about customers and hold yourself accountable to delivering feedback and solutions in a timely fashion.

  • You love to go the extra mile and can juggle conflicting priorities.

  • You are a self-starter and have a willingness to tackle things on your own.

  • You excel in setting goals and exceeding them, and have a history of overachieving targets.

  • You have strong project-management/organizational skills

  • Excellent written and verbal English language, and prefer to speak plainly and personally

  • Love working with people, are empathetic and enjoy solving problems

Bonus If You Have

  • Strong familiarity with current DevOps concepts and CI/CD

  • An interest and broad understanding of developer tooling

TimezonePacific (United States)
HoursFull-time
Role TypePermanent

You'll work closely with:

Photo of Erin Rangi
Erin RangiCustomer Success Manager
Photo of Christine Foster
Christine FosterVP of Sales

About Us

We build tools to help the best software teams stay happy and productive. We’ve rethought how CI/CD should work and have built a platform that is fast, reliable, secure, and is able to scale to the needs of the most demanding high-growth tech companies including Shopify, Pinterest, Wayfair, Cruise, PagerDuty, Culture Amp, and Canva.

Buildkite is a differently shaped company that values work-life balance and supports staff to work the ways that make sense for them. From the beginning, our goal has been to build a company that is people-centered, supportive and just a little bit weird 💚

To Apply

We have some details at this link which you can fill in. You don’t need to complete every section, just send through any link or document you’re proud of that helps us understand your skillset. This doesn’t have to be a resume, but it can be. There’s also a section to write some words about you and why this role interests you if you like.

If you have any questions or if you’d like to find out more about working at Buildkite, please email careers@buildkite.com

Why Apply?

Small team, global impact

We believe small companies are beautiful, and that small teams can achieve big things. This makes everyone on the team an important part of Buildkite.

Flexible work hours

We don’t keep set office hours, so you can shift your hours around life’s commitments and non-work activities. Take time out of work for exercise, family or whatever life throws at you.

Support and growth

In a small but growing company, you’ll have the opportunity to work on a wide range of projects, and ship work that helps customers.

Work from anywhere

We’re a globally distributed company, and all our work happens remotely. Work from your home office, a co-working space, or your local cat café.

Benefits

Learning & development

Invest in your personal and professional development with a yearly budget to spend on travel, conferences, workshops, courses, and books.

Health cover

We’ll make sure that you and your family have access to comprehensive health and hospital cover, no matter which country you live in.

Parental leave

Take time out to set up a new family, with 6 months of paid leave if you’re the primary carer, and 3 months if you’re secondary. You can use it flexibly, change between primary and secondary, and take the same leave for a still birth. We also keep paying super/401k for 6 months if you take unpaid leave.

Home office & coworking

Set yourself up with a great work environment, either at home or in a co-working space, with a budget for a desk and chair, and a new computer and phone every 24 months. We’ll also cover the cost of plants, art, or anything else you need to set yourself up with a beautiful and productive work environment.

Wellness & paid time off

Take care of your health and wellbeing away from the screen, with 6 weeks of paid leave per year, the ability to take time out of work for fitness, and a yearly budget to spend on things like yoga, climbing, personal training, or a day at the zoo.

Working at Buildkite has given me the freedom to grow and flourish in all aspects of my life, personally and professionally. I’m proud to be a part of such a passionate and supportive team.
Headshot of Eleanor.

Eleanor
Engineer

Some of the team on a Zoom video call.

Other Open Positions

Get in touch

If you’ve got any questions or issues with the application process, please let us know.

Email careers@buildkite.com