About The Role

Buildkite’s mission is to unblock every developer on the planet. And our CI/CD platform is used by the best engineering teams in the world, including Airbnb, Shopify, PagerDuty, and Lyft.

As a Buildkite IT Support Specialist, you will play a crucial role in ensuring the seamless operation of our technological infrastructure, empowering our remote-first team to excel in their work. Operating at the intersection of our Engineering and People & Culture departments, you will be instrumental in optimizing our systems and processes to support our distributed workforce.

A typical day for an IT Support Specialist might include:

• Managing the Buildkite internal help desk, providing timely and effective assistance with information technology systems, with a focus on remote support.

• Guiding remote employees through systems configuration, troubleshooting, and maintenance, leveraging remote access tools and virtual collaboration platforms.

• Listening attentively to remote employee inquiries and proactively resolving issues, ensuring minimal disruption to their workflow.

• Overseeing device management and the asset lifecycle for our distributed staff, including laptop ordering, provisioning, and storing, ensuring efficient deployment and maintenance of hardware for remote work environments.

• Maintaining a high-quality remote employee experience through proficient provisioning and maintenance of IT resources tailored to remote settings.

• Exposure to technologies like Single Sign-On (SSO) for secure and seamless remote employee onboarding, offboarding, and access management.

• Coordinating information technology projects with a remote-first mindset, collaborating with internal and external stakeholders across different time zones.

• Implementing and managing Vanta compliance and security assessments to ensure our remote systems adhere to industry standards and best practices.

• Optimizing and managing local and remote company networks to ensure reliable connectivity and performance for remote team members.

• Handling installations, upgrades, and configurations of IT service-related hardware and software, considering remote deployment challenges.

• Manage software licenses, with a focus on remote-friendly solutions.

This role is for you if you have:

• Proficiency in system installation, configuration, and analysis, with a keen understanding of remote technology infrastructure.

• Comprehensive knowledge of networks and cloud computing, with an emphasis on remote access and security protocols.

• Excellent written, verbal, and interpersonal communication skills, crucial for effective remote support and collaboration.

• Strong analytical and problem-solving abilities, especially in diagnosing and resolving remote technical issues.

• Demonstrated ability to work cross-functionally and establish trust with internal stakeholders in a remote-first environment.

• Previous experience in a help desk or front-line technical troubleshooting role, or relevant tertiary qualification in Information Technology, Business Information Systems, or related fields.

• Experience administering Single Sign-On, and employee provisioning tools, with a focus on remote user management.

• Experience with Vanta compliance and security assessments, ensuring adherence to industry standards.

• Experience as an IT Support Specialist with the capability to engage in strategic planning for remote technology infrastructure.

• Involvement in early or growth-stage startups, preferably with experience in remote-first organizational cultures.

• Passion for technology, energy, and/or environmental initiatives.