Build tools for the best
software teams in the world.
Buildkite is the fastest, most reliable, secure way to deploy and test code at any scale. Making developers happy and productive makes us happy, and we’re lucky to work closely with some of the best software teams in the world, including Airbnb, Shopify, Intercom, PagerDuty, and Basecamp.
We are a privately held company that values sustainable growth, transparency and work-life balance. We’re currently a distributed team of thirty and work remotely from Seattle, Vancouver, Perth, Sydney, Hobart, Adelaide, Kyoto, Oakland, Wellington, Berlin and Melbourne.
We’re looking for a Support Engineer to help expand Buildkite’s high level of customer support. You’ll get to work with some of the best engineering teams in the world, helping them set up new CI/CD pipelines, explain, and architect technical solutions. As a Support Engineer at Buildkite you are the first point of contact for all our users, in all stages of the customer lifecycle. As you grow in this role you’ll be regarded as a CI/CD expert in general and specifically a Buildkite expert.
We don’t require a resume with your application. Instead, we’ve put together 3 questions designed to give you insight into the skills you’ll use in the role and to help you work out if it’s the right role for you. We’re hopeful these 3 questions will take you approximately the same amount of time as a traditional resume and cover letter application process.
If you have any questions or if you’d like to find out more about working at Buildkite, please email careers@buildkite.com
Timezone | We have customers all over the world, many of whom are based in the USA, and you’ll be working with engineers across ACDT, AEDT and PST. |
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Hours | Full time |
Role Type | Permanent |
We respect your time when applying for a position, and we’ll give you feedback at each of the following steps:
We believe small companies are beautiful, and that small teams can achieve big things. This makes everyone on the team an important part of Buildkite.
We don’t keep set office hours, so you can shift your hours around life’s commitments and non-work activities. Take time out of work for exercise, family or whatever life throws at you.
In a small but growing company, you’ll have the opportunity to work on a wide range of projects, and ship work that helps customers.
We’re a globally distributed company, and all our work happens remotely. Work from your home office, a co-working space, or your local cat café.
Invest in your personal and professional development with a yearly budget to spend on travel, conferences, workshops, courses, and books.
We’ll make sure that you and your family have access to comprehensive health and hospital cover, no matter which country you live in.
Take time out to set up a new family, with 6 months of paid leave if you’re the primary carer, and 3 months if you’re secondary. You can use it flexibly, change between primary and secondary, and take the same leave for a still birth. We also keep paying super/401k for 6 months if you take unpaid leave.
Set yourself up with a great work environment, either at home or in a co-working space, with a budget for a desk and chair, and a new computer and phone every 24 months. We’ll also cover the cost of plants, art, or anything else you need to set yourself up with a beautiful and productive work environment.
Take care of your health and wellbeing away from the screen, with 6 weeks of paid leave per year, the ability to take time out of work for fitness, and a yearly budget to spend on things like yoga, climbing, personal training, or a day at the zoo.
Share in the company’s success, and have a stake in what you’re helping to build. Everyone on the team receives a percentage share of the company profits each quarter, and an equity stake through our employee share program.
Working at Buildkite has given me the freedom to grow and flourish in all aspects of my life, personally and professionally. I’m proud to be a part of such a passionate and supportive team.
Eleanor
Engineer
If you’ve got any questions or issues with the application process, please let us know.