Support Engineer
Build tools for the best
software teams in the world.
About Us
Buildkite is the fastest, most reliable, secure way to deploy and test code at any scale. Making developers happy and productive makes us happy, and we’re lucky to work closely with some of the best software teams in the world, including Airbnb, Shopify, Intercom, PagerDuty, and Basecamp.
We are a privately held company that values sustainable growth, transparency and work-life balance. We’re currently a distributed team of thirty and work remotely from Seattle, Vancouver, Perth, Sydney, Hobart, Adelaide, Kyoto, Oakland, Wellington, Berlin and Melbourne.
About The Role
We’re looking for a Support Engineer to help expand Buildkite’s high level of customer support. You’ll get to work with some of the best engineering teams in the world, helping them set up new CI/CD pipelines, explain, and architect technical solutions. As a Support Engineer at Buildkite you are the first point of contact for all our users, in all stages of the customer lifecycle. As you grow in this role you’ll be regarded as a CI/CD expert in general and specifically a Buildkite expert.
What your typical day may look like:
- Assist customers via email, in Slack, the Buildkite Forum or jump on a Zoom call
- Troubleshoot and isolate a customer issue, and work on a fix either yourself or with the help of Engineering
- Find creative answers by diving deeply into customer questions.
- Work proactively to help our customers by creating/maintaining plugins and developing customer facing tooling solutions
- Help the docs team improve product documentation
- Share knowledge by writing knowledge base articles and by interacting with the Product and Marketing teams
- Build support best practices
This job is for you if you have:
- Strong bash skills and hands on experience with CI/CD and Docker
- An interest and broad understanding of developer tooling
- Experience with technologies such as AWS, GCP, Azure, Terraform, Kubernetes, etc…
- Strong problem-solving and troubleshooting skills
- Excellent written and verbal English language skills, and prefer to speak plainly and personally
- A love for working with people, are empathetic and enjoy solving problems
- Experience in customer facing roles
To apply:
We don’t require a resume with your application. Instead, we’ve put together 3 questions designed to give you insight into the skills you’ll use in the role and to help you work out if it’s the right role for you. We’re hopeful these 3 questions will take you approximately the same amount of time as a traditional resume and cover letter application process.
If you have any questions or if you’d like to find out more about working at Buildkite, please email careers@buildkite.com
| Timezone | We have customers all over the world, many of whom are based in the USA, and you’ll be working with engineers across ACDT, AEDT and PST. |
|---|---|
| Hours | Full time |
| Role Type | Permanent |
Application Process
We respect your time when applying for a position, and we’ll give you feedback at each of the following steps:
- Submit an application
- First step is submitting an application using Applied.
- Screening interview
- You’ll have an initial video call with a member of our People Operations team.
- Second interview
- You’ll meet with two people you’ll be working with.
- Take-home project
- You’ll receive a brief on a project which will give you a chance to showcase your skills (and we’ll pay you for your time).
- Final interview
- You’ll have one more video call with the VP of Customer Success and the CEO to talk through your project and any final questions.
- Offer
- We’ll send you an offer and have a video call to go through all the details with you.
Why Apply?
Small team, global impact
We believe small companies are beautiful, and that small teams can achieve big things. This makes everyone on the team an important part of Buildkite.
Flexible work hours
We don’t keep set office hours, so you can shift your hours around life’s commitments and non-work activities. Take time out of work for exercise, family or whatever life throws at you.
Support and growth
In a small but growing company, you’ll have the opportunity to work on a wide range of projects, and ship work that helps customers.
Work from anywhere
We’re a globally distributed company, and all our work happens remotely. Work from your home office, a co-working space, or your local cat café.
Benefits
Learning & development
Invest in your personal and professional development with a yearly budget to spend on travel, conferences, workshops, courses, and books.
Health cover
We’ll make sure that you and your family have access to comprehensive health and hospital cover, no matter which country you live in.
Parental leave
Take time out to set up a new family, with 6 months of paid leave if you’re the primary carer, and 3 months if you’re secondary. You can use it flexibly, change between primary and secondary, and take the same leave for a still birth. We also keep paying super/401k for 6 months if you take unpaid leave.
Home office & coworking
Set yourself up with a great work environment, either at home or in a co-working space, with a budget for a desk and chair, and a new computer and phone every 24 months. We’ll also cover the cost of plants, art, or anything else you need to set yourself up with a beautiful and productive work environment.
Wellness & paid time off
Take care of your health and wellbeing away from the screen, with 6 weeks of paid leave per year, the ability to take time out of work for fitness, and a yearly budget to spend on things like yoga, climbing, personal training, or a day at the zoo.
Profit share & ownership
Share in the company’s success, and have a stake in what you’re helping to build. Everyone on the team receives a percentage share of the company profits each quarter, and an equity stake through our employee share program.
Working at Buildkite has given me the freedom to grow and flourish in all aspects of my life, personally and professionally. I’m proud to be a part of such a passionate and supportive team.
Eleanor
Engineer
Other Open Positions
Get in touch
If you’ve got any questions or issues with the application process, please let us know.