Service level agreement

Buildkite provides a service level agreement (SLA) that defines the availability and uptime commitments for the Buildkite platform.

Uptime and availability

Buildkite is committed to maintaining high availability for the platform. Real-time and historical uptime data is available on the Buildkite status page.

The status page provides:

  • Current operational status of Buildkite services
  • Historical uptime data
  • Incident reports and updates
  • Scheduled maintenance notifications

SLA details

For full details on the availability commitments provided by Buildkite, response times, and support levels, refer to the Buildkite Service Level Agreement.

SLA terms may vary depending on your plan.