# Service level agreement

Buildkite provides a service level agreement (SLA) that defines the availability and uptime commitments for the Buildkite platform.

## Uptime and availability

Buildkite is committed to maintaining high availability for the platform. Real-time and historical uptime data is available on the [Buildkite status page](https://www.buildkitestatus.com/).

The status page provides:

- Current operational status of Buildkite services
- Historical uptime data
- Incident reports and updates
- Scheduled maintenance notifications

## SLA details

For full details on the availability commitments provided by Buildkite, response times, and support levels, refer to the [Buildkite Service Level Agreement](https://buildkite.com/about/legal/service-level-agreement/).

SLA terms may vary depending on your [plan](/docs/platform/pricing-and-plans).